Aligning Process, People, and Technology to Facilitate the Speed of Change
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Our Philosophy & Approach

Our Approach …

Whether engaged in facilitated workshops for specific needs, training / mentoring for knowledge transfer, or conducting hands-on assessments, reviews, and implementation support, we strive to con-nect to the business context. Change that is disconnected from business strategy, or isolated from its upstream and downstream touchpoints, is sub-optimized and will not accomplish long-term gains. Approaching all efforts (whether large or small) with the context of how it fits into business strategy and the customer’s marketplace is essential to successful and sustainable results. The secret sauce is commitment to continuous alignment.


Does this sound familiar… Technology that does not align with processes and people capabilities? People skills lacking ability to effectively support work processes? And nothing aligns with the current business strategy… inefficient processes, overworked, frustrated people, outdated, ineffective technology, higher costs and more time to achieve the same or lower results.

Process, people and technology live in tension with one another. If one shifts, or doesn’t keep pace, the others over-compensate to make up for the lack of alignment. Over time, when not intentionally monitored, business processes, people capabilities and technology can take on independent lives, out of sync with each other and with the business strategy. Everything suffers, including your customers.

Commitment to alignment of process, people and technology, is a commitment to results. When process, people capabilities, and supporting technology align with one another, and when they also align to business strategy, then operations excel.

A culture of continuous alignment prevents these components from shifting unintentionally. They are nimble; they grow and shift together as the marketplace and business strategy require. The benefit? Improved and sustainable results – better for you, better for your customer.

Alignment can be a daunting effort, but you don’t need to digest the elephant all at once. Start small. Ensure each project achieves alignment, as you continue to set the stage for broader change.

Results …

Capers Jones, in his classic 2000 study of assessments, benchmarks, and best practices, found that applying facilitated group work approaches are significant in achieving change. Whether starting small or starting big, getting results by applying facilitative and collaborative techniques:

  • Reduced the risk of scope creep from 80% down to 10%
  • Accelerated early project lifecycle phases (Scope Initiation, Planning, and Definition) by 30—40%
  • Reduced the overall delivery elapsed time and workforce effort by 5—15%

We have experienced significant reductions (30% and greater) in product / service deliverable completion time. Additionally, we have seen Improved intangible benefits such as:

  • Early ownership of decisions and results
  • Improved quality of outputs
  • Enhanced working relationships
  • Understanding of the rationale which supports shared change
  • Reinforced awareness of process, people and technology alignment