Aligning Process, People, and Technology to Facilitate the Speed of Change
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Facilitating Collaborative Process Improvement

Brief Overview:
This course provides process modeling and facilitation techniques that will accelerate the progress of your process improvement effort while building ownership of the results. These techniques are set within the context of a repeatable, collaborative improvement approach so you’ll know when best to use them.

Course Objectives:
Participants will obtain:

  • Introduction to a process improvement framework and practices
  • Process modeling techniques (process decomposition, process mapping, process detail table, opportunities selection, measurement framework)
  • Facilitation techniques for process modeling and collaborative process improvement
  • Practice facilitating a process modeling session

An understanding of where collaborative work sessions best fit within a process improvement cycle


2-5 days


  • Process Improvement sponsors
  • Project Managers
  • Facilitators
  • Project Leads
  • Process Analysts
  • Business Analysts
  • IT Professionals
    o Quality Professionals